About the role
Pinewell Capability Centre is hiring an Oracle Fusion B2C Service Lead to join an Oracle Fusion CX upgrade and re-implementation.
What you will do:
- Integrate CX with ERP, marketing automation and contact-centre systems
- Support adoption after go-live with targeted enablement
- Configure territories, assignment rules, entitlements and service workflows
- Own the functional design document and the configuration workbook
What you bring:
- 8–14 years on Oracle Fusion CX, with hands-on B2C Service
- Experience leading a workstream and client-facing workshops
Part time engagement, remote within Ireland.