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ZT

Zoya Trivedi

Delivery Manager | Oracle Fusion CX | Incentive Compensation · B2C Service · Loyalty · Delivery Manager · Functional
Singapore, SingaporeLeadSGT (UTC+8)Advisory · Contract · Part timeWork permit held
Open to working in Singapore
Delivery Manager with 12 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Loyalty. Delivered multiple full-cycle implementations across non-profit clients — UAT with field teams and adoption support and service request workflows. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: immediate.
12
years in Oracle
—
years in total
3
projects
SGD 1,66,000 / yr
annual
Seniority
Lead · Delivery Manager
Availability
Not looking
Notice period
Immediate
Works
Hybrid
Open to
Advisory, Contract, Part time
Location
Singapore, Singapore · SGT (UTC+8)
Work authorisation
Work permit held
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Delivery ManagerAdvisoryLed
A listed IT services company
Advisory of Oracle Fusion CX for a listed IT services company, covering Incentive Compensation, B2C Service, Loyalty. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Jun 2023 – Oct 2026 · 41 mo · Singapore · IT & Technology
Delivery ManagerRollout
A government transport undertaking
Rollout of Oracle Fusion CX for a government transport undertaking, covering Incentive Compensation, B2C Service, Loyalty. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Feb 2019 – Sep 2022 · 44 mo · Singapore · Public Sector
Delivery ManagerUpgrade
A private university group
Upgrade of Oracle Fusion CX for a private university group, covering Incentive Compensation, B2C Service, Loyalty. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Apr 2015 – Aug 2018 · 41 mo · Singapore · Higher Education

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OICVisual Builder Studio
MODULES
Customer Data ManagementLedIntelligent AdvisorLedLive ExperienceLedLoyaltyLedIncentive CompensationLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Non-profitTelecom
LANGUAGES
TamilBasicMandarinNativeEnglishNativespeak/read

Education

Diploma · Accounting
VIT Vellore · 2006 · Part-time
AvailabilityNot looking
Notice periodImmediate
RateSGD 1,66,000 / yr