Zoya Srivastava

Solution Architect | Oracle EBS CX | Field Service · TeleSales · TeleService · Solution Architect · Functional

Noida, IndiaLeadIST (UTC+5:30)Advisory · Contract to hire · PermanentCitizen

Open to working in Noida

Solution Architect with 12 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across healthcare clients — UAT with field teams and adoption support and service request workflows. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 15 days.

years in Oracle

—

years in total

projects

₹53 LPA

annual

Seniority: Lead · Solution Architect
Availability: Available now
Notice period: 15 days
Works: Hybrid
Open to: Advisory, Contract to hire, Permanent
Location: Noida, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated today

Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectAdvisoryLed

An Indian steel and alloys group

Advisory of Oracle EBS CX for an Indian steel and alloys group, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2023 – Jun 2026 · 37 mo · Noida · Manufacturing

Solution ArchitectRollout

A two-wheeler manufacturer

Rollout of Oracle EBS CX for a two-wheeler manufacturer, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2019 – Oct 2022 · 45 mo · Noida · Automotive

Solution ArchitectUpgrade

A top-10 Indian pharma company

Upgrade of Oracle EBS CX for a top-10 Indian pharma company, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2015 – Jul 2018 · 40 mo · Noida · Pharma & Life Sciences

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

BI PublisherOAF

MODULES

EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

HealthcareReal Estate

LANGUAGES

HindiBasicEnglishNative

Education

Diploma · Commerce

Jawaharlal Nehru Technological University · 2008 · Part-time

AvailabilityAvailable now

Notice period15 days

Rate₹53 LPA