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ZS

Zoya Singh

Solution Architect | Oracle Fusion CX | Incentive Compensation · B2C Service · Customer Data Management · Solution Architect · Functional
Hyderabad, IndiaLeadIST (UTC+5:30)Advisory · Contract to hireCitizen
Open to working in Hyderabad · Pune
Solution Architect with 14 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Customer Data Management. Delivered multiple full-cycle implementations across energy & utilities clients — territories, assignment rules and entitlements and dashboards for sales and service managers. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 15 days.
14
years in Oracle
—
years in total
3
projects
₹34 LPA
annual
Seniority
Lead · Solution Architect
Availability
In 30 days
Notice period
15 days
Works
Hybrid
Open to
Advisory, Contract to hire
Location
Hyderabad, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectRolloutLed
A private university group
Rollout of Oracle Fusion CX for a private university group, covering Incentive Compensation, B2C Service, Customer Data Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementIncentive CompensationB2C Service
Feb 2023 – Jul 2026 · 42 mo · Hyderabad · Higher Education
Solution ArchitectRollout
An international development NGO
Rollout of Oracle Fusion CX for an international development NGO, covering Incentive Compensation, B2C Service, Customer Data Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementIncentive CompensationB2C Service
Feb 2019 – Jul 2022 · 42 mo · Hyderabad · Non-profit
Solution ArchitectRollout
A third-party logistics provider
Rollout of Oracle Fusion CX for a third-party logistics provider, covering Incentive Compensation, B2C Service, Customer Data Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementIncentive CompensationB2C Service
Feb 2015 – Jul 2018 · 42 mo · Hyderabad · Logistics

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
Redwood UXOIC
MODULES
Customer Data ManagementLedIncentive CompensationLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Construction & EngineeringEnergy & Utilities
LANGUAGES
HindiProfessionalEnglishNativeTeluguBasicspeak/read

Education

Bachelors · Human Resources
University of Pune · 2008 · Full-time
AvailabilityIn 30 days
Notice period15 days
Rate₹34 LPA