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Zoya Nair

Delivery Manager | Oracle Fusion CX | Loyalty · Knowledge Management · Delivery Manager · Functional
Doha, QatarLeadAST (UTC+3)Contract to hireWork permit held
Open to working in Remote · Doha · will relocate
Delivery Manager with 14 years of hands-on Oracle Fusion CX experience, specialising in Loyalty, Knowledge Management. Delivered multiple full-cycle implementations across automotive clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 30 days.
14
years in Oracle
—
years in total
3
projects
On request
expected pay
Seniority
Lead · Delivery Manager
Availability
In 30 days
Notice period
30 days
Works
From home
Open to
Contract to hire
Location
Doha, Qatar · AST (UTC+3)
Work authorisation
Work permit held
Profile updated 4 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Delivery ManagerUpgradeLed
A 400-store retail chain
Upgrade of Oracle Fusion CX for a 400-store retail chain, covering Loyalty, Knowledge Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
LoyaltyKnowledge Management
Jan 2023 – Oct 2026 · 46 mo · Doha · Retail & CPG
Delivery ManagerMigration
A top-10 Indian pharma company · via Aurenza Global Services
Migration of Oracle Fusion CX for a top-10 Indian pharma company, covering Loyalty, Knowledge Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
LoyaltyKnowledge Management
Feb 2019 – Nov 2022 · 46 mo · Doha · Pharma & Life Sciences
Delivery ManagerAdvisory
A state power-distribution utility
Advisory of Oracle Fusion CX for a state power-distribution utility, covering Loyalty, Knowledge Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
LoyaltyKnowledge Management
Mar 2015 – Dec 2018 · 46 mo · Doha · Energy & Utilities

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
Groovy
MODULES
LoyaltyLedKnowledge ManagementLed
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
AutomotiveManufacturing
LANGUAGES
HindiBasicEnglishProfessionalArabicProfessionalspeak/read

Credentials

1Z0-1054Document verified

Education

Bachelors · Accounting
VIT Vellore · 2007 · Full-time
AvailabilityIn 30 days
Notice period30 days
RateOn request