Zoya Naidu

Business Analyst | Oracle EBS CX | Field Service · TeleSales · TeleService · Business Analyst · Functional

Vadodara, IndiaAssociateIST (UTC+5:30)PermanentCitizen

Open to working in Remote · Vadodara · will relocate

Business Analyst with 2 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered support and enhancement work across non-profit clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 15 days.

years in Oracle

—

years in total

projects

₹6 LPA

annual

Seniority: Associate · Business Analyst
Availability: Available now
Notice period: 15 days
Works: Hybrid
Open to: Permanent
Location: Vadodara, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated 7 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Business AnalystUpgrade

A state power-distribution utility

Upgrade of Oracle EBS CX for a state power-distribution utility, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2026 – Oct 2026 · 7 mo · Vadodara · Energy & Utilities

Business AnalystRollout

A defence electronics PSU

Rollout of Oracle EBS CX for a defence electronics PSU, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2025 – Jul 2025 · 6 mo · Vadodara · Aerospace & Defence

Oracle expertise

PRODUCT FAMILIES

E-Business SuiteFusion Cloud

TECHNICAL STACK

SOA SuiteWorkflow Builder

MODULES

Order ManagementSupportedEBS TeleServiceSupportedEBS Field ServiceSupportedEBS TeleSalesConfiguredEBS Service ContractsConfigured

PILLARS

CXSCM

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Non-profitTelecom

LANGUAGES

GujaratiBasicHindiNativeEnglishNativespeak/read

Credentials

1Z0-1054Pending review

Education

Diploma · Accounting

Visvesvaraya Technological University · 2017 · Full-time

AvailabilityAvailable now

Notice period15 days

Rate₹6 LPA