Zoya Mishra

Delivery Manager | Oracle Fusion CX | Loyalty · Knowledge Management · Delivery Manager · Functional

Frankfurt, GermanyLeadCET (UTC+1)Contract to hireWork permit held

Open to working in Remote · Frankfurt · will relocate

Delivery Manager with 23 years of hands-on Oracle Fusion CX experience, specialising in Loyalty, Knowledge Management. Delivered multiple full-cycle implementations across banking & financial services clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 30 days.

years in Oracle

—

years in total

projects

On request

expected pay

Seniority: Lead · Delivery Manager
Availability: In 30 days
Notice period: 30 days
Works: From home
Open to: Contract to hire
Location: Frankfurt, Germany · CET (UTC+1)
Work authorisation: Work permit held

Profile updated 4 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Delivery ManagerUpgradeLed

A two-wheeler manufacturer

Upgrade of Oracle Fusion CX for a two-wheeler manufacturer, covering Loyalty, Knowledge Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

LoyaltyKnowledge Management

Jan 2020 – Oct 2026 · 82 mo · Frankfurt · Automotive

Delivery ManagerMigration

An agri-commodities exporter · via Aurenza Global Services

Migration of Oracle Fusion CX for an agri-commodities exporter, covering Loyalty, Knowledge Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

LoyaltyKnowledge Management

Feb 2013 – Aug 2019 · 79 mo · Frankfurt · Agriculture & Food

Delivery ManagerAdvisory

A Gulf-based retail bank

Advisory of Oracle Fusion CX for a Gulf-based retail bank, covering Loyalty, Knowledge Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.

LoyaltyKnowledge Management

Mar 2006 – Jun 2012 · 76 mo · Frankfurt · Banking & Financial Services

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

OIC

MODULES

LoyaltyLedKnowledge ManagementLed

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

Banking & Financial ServicesIT & Technology

LANGUAGES

GermanProfessionalEnglishProfessional

Credentials

1Z0-1054Pending review

Education

Diploma · Accounting

ICAI (Chartered Accountancy) · 1995 · Full-time

AvailabilityIn 30 days

Notice period30 days

RateOn request