Zoya Mathew

Functional Consultant | Oracle Fusion CX | Incentive Compensation · B2C Service · Live Experience · Functional Consultant · Functional

Abu Dhabi, United Arab EmiratesSeniorGST (UTC+4)Contract · Part timeWork permit held

Open to working in Dubai · Abu Dhabi

Functional Consultant with 10 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Live Experience. Delivered multiple full-cycle implementations across energy & utilities clients — territories, assignment rules and entitlements and dashboards for sales and service managers. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: immediate.

years in Oracle

—

years in total

projects

On request

expected pay

Seniority: Senior · Functional Consultant
Availability: In 2 weeks
Notice period: Immediate
Works: From home
Open to: Contract, Part time
Location: Abu Dhabi, United Arab Emirates · GST (UTC+4)
Work authorisation: Work permit held

Profile updated 3 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Functional ConsultantRolloutLed

A pan-India telecom operator

Rollout of Oracle Fusion CX for a pan-India telecom operator, covering Incentive Compensation, B2C Service, Live Experience. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

Live ExperienceIncentive CompensationB2C Service

May 2024 – Dec 2026 · 32 mo · Abu Dhabi · Telecom

Functional ConsultantMigration

A multi-specialty hospital chain · via Brightmoor Advisory

Migration of Oracle Fusion CX for a multi-specialty hospital chain, covering Incentive Compensation, B2C Service, Live Experience. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

Live ExperienceIncentive CompensationB2C Service

Feb 2021 – Jul 2023 · 30 mo · Abu Dhabi · Healthcare

Functional ConsultantRollout

An agri-commodities exporter

Rollout of Oracle Fusion CX for an agri-commodities exporter, covering Incentive Compensation, B2C Service, Live Experience. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

Live ExperienceIncentive CompensationB2C Service

May 2018 – Sep 2020 · 29 mo · Abu Dhabi · Agriculture & Food

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

REST APIs

MODULES

Customer Data ManagementLedIntelligent AdvisorImplementedLive ExperienceLedIncentive CompensationLedB2C ServiceImplemented

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

Construction & EngineeringEnergy & Utilities

LANGUAGES

EnglishProfessionalMalayalamNativeArabicProfessionalspeak/read

Education

Bachelors · Commerce

Anna University · 2011 · Full-time

AvailabilityIn 2 weeks

Notice periodImmediate

RateOn request