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Zoya Kumar

Solution Architect | Oracle Fusion CX | Loyalty · Customer Data Management · Solution Architect · Functional
Noida, IndiaSeniorIST (UTC+5:30)Contract · Part time · PermanentCitizen
Open to working in Noida
Solution Architect with 11 years of hands-on Oracle Fusion CX experience, specialising in Loyalty, Customer Data Management. Delivered multiple full-cycle implementations across non-profit clients — UAT with field teams and adoption support and service request workflows. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: serving notice.
11
years in Oracle
—
years in total
3
projects
On request
expected pay
Seniority
Senior · Solution Architect
Availability
In 2 weeks
Notice period
Serving notice
Works
From home
Open to
Contract, Part time, Permanent
Location
Noida, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectAdvisoryLed
A listed IT services company
Advisory of Oracle Fusion CX for a listed IT services company, covering Loyalty, Customer Data Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyalty
Mar 2024 – Nov 2026 · 33 mo · Noida · IT & Technology
Solution ArchitectMigration
A government transport undertaking · via Aurenza Global Services
Migration of Oracle Fusion CX for a government transport undertaking, covering Loyalty, Customer Data Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyalty
Feb 2021 – Aug 2023 · 31 mo · Noida · Public Sector
Solution ArchitectUpgrade
A private university group
Upgrade of Oracle Fusion CX for a private university group, covering Loyalty, Customer Data Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyalty
Jan 2018 – Dec 2020 · 36 mo · Noida · Higher Education

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
Redwood UX
MODULES
Customer Data ManagementImplementedLoyaltyLed
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Non-profitTelecom
LANGUAGES
HindiProfessionalEnglishProfessional

Credentials

1Z0-1054Pending review

Education

Diploma · Finance
Nirma University · 2009 · Full-time
AvailabilityIn 2 weeks
Notice periodServing notice
RateOn request