Fusora
JobsCompaniesTalentModulesSalary Insights
Join free
Back to the profiles list
ZK

Zoya Kulkarni

Programme Director | Oracle EBS CX | Field Service · TeleSales · TeleService · Programme Director · Functional
Noida, IndiaLeadIST (UTC+5:30)Advisory · Contract · Part timeCitizen
Open to working in Noida · Hyderabad
Programme Director with 24 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across media & entertainment clients — UAT with field teams and adoption support and service request workflows. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: immediate.
24
years in Oracle
—
years in total
3
projects
₹37 LPA
annual
Seniority
Lead · Programme Director
Availability
Not looking
Notice period
Immediate
Works
Hybrid
Open to
Advisory, Contract, Part time
Location
Noida, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Programme DirectorAdvisoryLed
An Indian steel and alloys group
Advisory of Oracle EBS CX for an Indian steel and alloys group, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2019 – Nov 2026 · 90 mo · Noida · Manufacturing
Programme DirectorRollout
A two-wheeler manufacturer
Rollout of Oracle EBS CX for a two-wheeler manufacturer, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2011 – Aug 2018 · 91 mo · Noida · Automotive
Programme DirectorUpgrade
A top-10 Indian pharma company
Upgrade of Oracle EBS CX for a top-10 Indian pharma company, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2003 – Dec 2010 · 93 mo · Noida · Pharma & Life Sciences

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
ODIBI Publisher
MODULES
EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Media & EntertainmentPharma & Life Sciences
LANGUAGES
HindiBasicEnglishNative

Credentials

1Z0-1054Not verified

Education

Diploma · Finance
VIT Vellore · 1997 · Full-time
AvailabilityNot looking
Notice periodImmediate
Rate₹37 LPA