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Zoya Hegde

Pre-sales / Solution Consultant | Oracle EBS CX | Field Service · TeleSales · TeleService · Pre-sales / Solution Consultant · Functional
Vadodara, IndiaLeadIST (UTC+5:30)Contract to hireCitizen
Open to working in Remote · Vadodara · will relocate
Pre-sales / Solution Consultant with 14 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across professional services clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 30 days.
14
years in Oracle
—
years in total
3
projects
₹54 LPA
annual
Seniority
Lead · Pre-sales / Solution Consultant
Availability
In 30 days
Notice period
30 days
Works
Hybrid
Open to
Contract to hire
Location
Vadodara, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 4 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Pre-sales / Solution ConsultantUpgradeLed
An agri-commodities exporter
Upgrade of Oracle EBS CX for an agri-commodities exporter, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2023 – Sep 2026 · 42 mo · Vadodara · Agriculture & Food
Pre-sales / Solution ConsultantRollout
A Tier-1 private-sector bank
Rollout of Oracle EBS CX for a Tier-1 private-sector bank, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2019 – Nov 2022 · 46 mo · Vadodara · Banking & Financial Services
Pre-sales / Solution ConsultantAdvisory
An Indian steel and alloys group
Advisory of Oracle EBS CX for an Indian steel and alloys group, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2015 – Jun 2018 · 37 mo · Vadodara · Manufacturing

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
BI PublisherOAF
MODULES
EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Hospitality & TravelProfessional Services
LANGUAGES
GujaratiBasicHindiNativeEnglishNativespeak/read

Education

Diploma · Business Administration
Savitribai Phule Pune University · 2006 · Part-time
AvailabilityIn 30 days
Notice period30 days
Rate₹54 LPA