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ZG

Zoya Ghosh

Programme Director | Oracle EBS CX | Field Service · Service Contracts · Programme Director · Functional
Kolkata, IndiaLeadIST (UTC+5:30)Contract · Part timeCitizen
Open to working in Kolkata
Programme Director with 14 years of hands-on Oracle EBS CX experience, specialising in Field Service, Service Contracts. Delivered multiple full-cycle implementations across non-profit clients — territories, assignment rules and entitlements and dashboards for sales and service managers. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: immediate.
14
years in Oracle
—
years in total
3
projects
₹53 LPA
annual
Seniority
Lead · Programme Director
Availability
In 2 weeks
Notice period
Immediate
Works
Hybrid
Open to
Contract, Part time
Location
Kolkata, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Programme DirectorRolloutLed
A Tier-1 private-sector bank
Rollout of Oracle EBS CX for a Tier-1 private-sector bank, covering Field Service, Service Contracts. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS Service Contracts
Feb 2023 – Nov 2026 · 46 mo · Kolkata · Banking & Financial Services
Programme DirectorRollout
A pan-India telecom operator
Rollout of Oracle EBS CX for a pan-India telecom operator, covering Field Service, Service Contracts. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS Service Contracts
Feb 2019 – Jul 2022 · 42 mo · Kolkata · Telecom
Programme DirectorRollout
A two-wheeler manufacturer
Rollout of Oracle EBS CX for a two-wheeler manufacturer, covering Field Service, Service Contracts. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS Service Contracts
Feb 2015 – Oct 2018 · 45 mo · Kolkata · Automotive

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
BI PublisherOAF
MODULES
EBS Field ServiceLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Non-profitTelecom
LANGUAGES
HindiBasicEnglishNativeBengaliProfessionalspeak/read

Credentials

1Z0-1054Pending review

Education

Diploma · Finance
ICAI (Chartered Accountancy) · 2006 · Part-time
AvailabilityIn 2 weeks
Notice periodImmediate
Rate₹53 LPA