Zoya Fernandes

Solution Architect | Oracle NetSuite CX | CRM · SuiteCommerce · Solution Architect · Functional

Noida, IndiaLeadIST (UTC+5:30)Advisory · Contract · Contract to hireCitizen

Open to working in Noida

Solution Architect with 21 years of hands-on Oracle NetSuite CX experience, specialising in CRM, SuiteCommerce. Delivered multiple full-cycle implementations across agriculture & food clients — UAT with field teams and adoption support and service request workflows. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: serving notice.

years in Oracle

—

years in total

projects

₹53 LPA

annual

Seniority: Lead · Solution Architect
Availability: In 30 days
Notice period: Serving notice
Works: Onsite
Open to: Advisory, Contract, Contract to hire
Location: Noida, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated 4 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectAdvisoryLed

A broadcast and streaming network

Advisory of Oracle NetSuite CX for a broadcast and streaming network, covering CRM, SuiteCommerce. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

Mar 2020 – Aug 2026 · 78 mo · Noida · Media & Entertainment

Solution ArchitectMigration

A third-party logistics provider · via Sarvat ERP Solutions

Migration of Oracle NetSuite CX for a third-party logistics provider, covering CRM, SuiteCommerce. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

Feb 2013 – Jun 2019 · 77 mo · Noida · Logistics

Solution ArchitectUpgrade

A global auto-components manufacturer

Upgrade of Oracle NetSuite CX for a global auto-components manufacturer, covering CRM, SuiteCommerce. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

Jan 2006 – Nov 2012 · 83 mo · Noida · Manufacturing

Oracle expertise

PRODUCT FAMILIES

NetSuite

TECHNICAL STACK

REST APIs

MODULES

NetSuite CRMLedSuiteCommerceLed

PILLARS

INDUSTRIES

Agriculture & FoodPublic Sector

LANGUAGES

HindiBasicEnglishProfessional

Education

Bachelors · Supply Chain Management

Anna University · 2002 · Correspondence

AvailabilityIn 30 days

Notice periodServing notice

Rate₹53 LPA