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Zoya Dubey

Solution Architect | Oracle Fusion CX | Incentive Compensation · B2C Service · Loyalty · Solution Architect · Functional
Mumbai, IndiaLeadIST (UTC+5:30)Part timeCitizen
Open to working in Remote · Mumbai · will relocate
Solution Architect with 14 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Loyalty. Delivered multiple full-cycle implementations across automotive clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 60 days.
14
years in Oracle
—
years in total
3
projects
₹35 LPA
annual
Seniority
Lead · Solution Architect
Availability
In 60 days
Notice period
60 days
Works
Hybrid
Open to
Part time
Location
Mumbai, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 6 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectUpgradeLed
A pan-India telecom operator
Upgrade of Oracle Fusion CX for a pan-India telecom operator, covering Incentive Compensation, B2C Service, Loyalty. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Apr 2023 – Dec 2026 · 45 mo · Mumbai · Telecom
Solution ArchitectRollout
A multi-specialty hospital chain
Rollout of Oracle Fusion CX for a multi-specialty hospital chain, covering Incentive Compensation, B2C Service, Loyalty. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Feb 2019 – Nov 2022 · 46 mo · Mumbai · Healthcare
Solution ArchitectAdvisory
An agri-commodities exporter
Advisory of Oracle Fusion CX for an agri-commodities exporter, covering Incentive Compensation, B2C Service, Loyalty. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Jun 2015 – Oct 2018 · 41 mo · Mumbai · Agriculture & Food

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OICVisual Builder Studio
MODULES
Customer Data ManagementLedLoyaltyLedIncentive CompensationLedKnowledge ManagementLedB2C ServiceLed
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
AutomotiveManufacturing
LANGUAGES
HindiProfessionalMarathiNativeEnglishNativespeak/read

Credentials

1Z0-1054Document verified

Education

Bachelors · Commerce
Visvesvaraya Technological University · 2008 · Full-time
AvailabilityIn 60 days
Notice period60 days
Rate₹35 LPA