Zoya Agarwal

Functional Consultant | Oracle EBS CX | Field Service · TeleSales · TeleService · Functional Consultant · Functional

Manila, PhilippinesConsultantPHT (UTC+8)Advisory · Contract · Contract to hireCitizen

Open to working in Manila

Functional Consultant with 5 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered implementations and rollouts across higher education clients — UAT with field teams and adoption support and service request workflows. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: serving notice.

years in Oracle

—

years in total

projects

USD 1,23,000 / yr

annual

Seniority: Consultant · Functional Consultant
Availability: In 30 days
Notice period: Serving notice
Works: Hybrid
Open to: Advisory, Contract, Contract to hire
Location: Manila, Philippines · PHT (UTC+8)
Work authorisation: Citizen

Profile updated 3 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Functional ConsultantAdvisory

A 400-store retail chain

Advisory of Oracle EBS CX for a 400-store retail chain, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2025 – Dec 2026 · 19 mo · Manila · Retail & CPG

Functional ConsultantRollout

A top-10 Indian pharma company

Rollout of Oracle EBS CX for a top-10 Indian pharma company, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2023 – Oct 2024 · 21 mo · Manila · Pharma & Life Sciences

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

ADFdiSQL / PL-SQL

MODULES

EBS TeleServiceConfiguredEBS Field ServiceConfiguredEBS TeleSalesImplementedEBS Service ContractsImplemented

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Aerospace & DefenceHigher Education

LANGUAGES

EnglishNativeSpanishNative

Education

Bachelors · Commerce

Mumbai University (Distance) · 2019 · Full-time

AvailabilityIn 30 days

Notice periodServing notice

RateUSD 1,23,000 / yr