Yash Thakur

Business Analyst | Oracle EBS CX | Field Service · TeleSales · TeleService · Business Analyst · Functional

Milan, ItalyAssociateCET (UTC+1)Contract to hireWork permit held

Open to working in Milan · Remote · will relocate

Business Analyst with 2 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered support and enhancement work across retail & cpg clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 30 days.

years in Oracle

—

years in total

projects

EUR 50,000 / yr

annual

Seniority: Associate · Business Analyst
Availability: In 30 days
Notice period: 30 days
Works: Hybrid
Open to: Contract to hire
Location: Milan, Italy · CET (UTC+1)
Work authorisation: Work permit held

Profile updated yesterday

Employment history is shown to signed-in recruiters.

Projects and implementations

Business AnalystUpgrade

A commercial real-estate developer

Upgrade of Oracle EBS CX for a commercial real-estate developer, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2026 – Jul 2026 · 4 mo · Milan · Real Estate

Business AnalystRollout

A listed IT services company

Rollout of Oracle EBS CX for a listed IT services company, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2025 – Aug 2025 · 7 mo · Milan · IT & Technology

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

BI PublisherOAF

MODULES

EBS TeleServiceConfiguredEBS Field ServiceConfiguredEBS TeleSalesSupportedEBS Service ContractsSupported

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

LogisticsRetail & CPG

LANGUAGES

ItalianProfessionalEnglishNative

Credentials

1Z0-1054Pending review

Education

Bachelors · Human Resources

University of Calcutta · 2023 · Full-time

AvailabilityIn 30 days

Notice period30 days

RateEUR 50,000 / yr