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Yash Naidu

Functional Consultant | Oracle Fusion CX | Loyalty · Customer Data Management · Knowledge Management · Functional Consultant · Functional
Milan, ItalySeniorCET (UTC+1)AdvisoryWork permit held
Open to working in Milan · Remote · will relocate
Functional Consultant with 8 years of hands-on Oracle Fusion CX experience, specialising in Loyalty, Customer Data Management, Knowledge Management. Delivered multiple full-cycle implementations across banking & financial services clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: immediate.
8
years in Oracle
—
years in total
3
projects
EUR 1,07,000 / yr
annual
Seniority
Senior · Functional Consultant
Availability
Not looking
Notice period
Immediate
Works
Hybrid
Open to
Advisory
Location
Milan, Italy · CET (UTC+1)
Work authorisation
Work permit held
Profile updated 3 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Functional ConsultantUpgradeLed
A third-party logistics provider
Upgrade of Oracle Fusion CX for a third-party logistics provider, covering Loyalty, Customer Data Management, Knowledge Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyKnowledge Management
Apr 2025 – Dec 2026 · 21 mo · Milan · Logistics
Functional ConsultantRollout
An international development NGO
Rollout of Oracle Fusion CX for an international development NGO, covering Loyalty, Customer Data Management, Knowledge Management. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyKnowledge Management
Feb 2023 – Sep 2024 · 20 mo · Milan · Non-profit
Functional ConsultantAdvisory
A private university group
Advisory of Oracle Fusion CX for a private university group, covering Loyalty, Customer Data Management, Knowledge Management. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyKnowledge Management
Jun 2021 – Jun 2022 · 13 mo · Milan · Higher Education

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OTBIREST APIs
MODULES
Customer Data ManagementImplementedLoyaltyLedKnowledge ManagementLed
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Banking & Financial ServicesIT & Technology
LANGUAGES
ItalianBasicEnglishNative

Education

Diploma · Commerce
University of London · 2012 · Part-time
AvailabilityNot looking
Notice periodImmediate
RateEUR 1,07,000 / yr