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YA

Yash Agarwal

Solution Architect | Oracle EBS CX | Field Service · TeleSales · TeleService · Solution Architect · Functional
Milan, ItalyLeadCET (UTC+1)AdvisoryWork permit held
Open to working in Milan · Remote · will relocate
Solution Architect with 19 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across higher education clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 60 days.
19
years in Oracle
—
years in total
3
projects
EUR 1,46,000 / yr
annual
Seniority
Lead · Solution Architect
Availability
Not looking
Notice period
60 days
Works
Hybrid
Open to
Advisory
Location
Milan, Italy · CET (UTC+1)
Work authorisation
Work permit held
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectUpgradeLed
A private university group
Upgrade of Oracle EBS CX for a private university group, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2021 – Jun 2026 · 63 mo · Milan · Higher Education
Solution ArchitectRollout
A hotel and resorts group
Rollout of Oracle EBS CX for a hotel and resorts group, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2015 – Dec 2020 · 71 mo · Milan · Hospitality & Travel
Solution ArchitectAdvisory
A Tier-1 private-sector bank
Advisory of Oracle EBS CX for a Tier-1 private-sector bank, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2009 – Nov 2014 · 66 mo · Milan · Banking & Financial Services

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
Workflow BuilderOracle Forms & Reports
MODULES
EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Aerospace & DefenceHigher Education
LANGUAGES
ItalianProfessionalEnglishNative

Education

Bachelors · Commerce
Anna University · 2002 · Part-time
AvailabilityNot looking
Notice period60 days
RateEUR 1,46,000 / yr