Wei Mathew

Support Analyst (AMS) | Oracle NetSuite CX | CRM · SuiteCommerce · Support Analyst (AMS) · Techno-functional

Pune, IndiaAssociateIST (UTC+5:30)Contract · Part time · PermanentCitizen

Open to working in Pune

Support Analyst (AMS) with 2 years of hands-on Oracle NetSuite CX experience, specialising in CRM, SuiteCommerce. Delivered support and enhancement work across construction & engineering clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Open to freelance assignments alongside full-time roles.

years in Oracle

—

years in total

projects

On request

expected pay

Seniority: Associate · Support Analyst (AMS)
Availability: In 2 weeks
Notice period: Serving notice
Works: From home
Open to: Contract, Part time, Permanent
Location: Pune, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated 5 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Support / AMS

An Indian steel and alloys group · via Tessaline Systems

Support / AMS of Oracle NetSuite CX for an Indian steel and alloys group, covering CRM, SuiteCommerce. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

Mar 2026 – Dec 2026 · 10 mo · Pune · Manufacturing

Support Analyst (AMS)Migration

A defence electronics PSU · via Valecrest Technologies

Migration of Oracle NetSuite CX for a defence electronics PSU, covering CRM, SuiteCommerce. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

May 2025 – Jun 2025 · 2 mo · Pune · Aerospace & Defence

Oracle expertise

PRODUCT FAMILIES

NetSuite

TECHNICAL STACK

REST APIsExcel

MODULES

NetSuite CRMSupportedSuiteCommerceConfigured

PILLARS

INDUSTRIES

Construction & EngineeringNon-profit

LANGUAGES

MarathiConversationalEnglishProfessional

Credentials

1Z0-1054Pending review

Education

PG · Computer Applications

Heriot-Watt University Dubai · 2022 · Full-time

AvailabilityIn 2 weeks

Notice periodServing notice

RateOn request