Vikas Wilson

Techno-Functional Lead | Oracle Fusion CX | Loyalty · Customer Data Management · Knowledge Management · Techno-Functional Lead · Techno-functional

Jaipur, IndiaLeadIST (UTC+5:30)AdvisoryCitizen

Open to working in Remote · Jaipur · will relocate

Techno-Functional Lead with 17 years of hands-on Oracle Fusion CX experience, specialising in Loyalty, Customer Data Management, Knowledge Management. Delivered multiple full-cycle implementations across logistics clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 90 days.

years in Oracle

—

years in total

projects

₹44 LPA

annual

Seniority: Lead · Techno-Functional Lead
Availability: Not looking
Notice period: 90 days
Works: Onsite
Open to: Advisory
Location: Jaipur, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated 2 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementationLed

A Gulf-based retail bank · via Brightmoor Advisory

Implementation of Oracle Fusion CX for a Gulf-based retail bank, covering Loyalty, Customer Data Management, Knowledge Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyKnowledge Management

Apr 2022 – Jul 2026 · 52 mo · Jaipur · Banking & Financial Services

Techno-Functional LeadRollout

An Indian steel and alloys group

Rollout of Oracle Fusion CX for an Indian steel and alloys group, covering Loyalty, Customer Data Management, Knowledge Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyKnowledge Management

May 2017 – Jun 2021 · 50 mo · Jaipur · Manufacturing

Techno-Functional LeadSupport / AMS

A 400-store retail chain · via Ledgerkraft Consulting

Support / AMS of Oracle Fusion CX for a 400-store retail chain, covering Loyalty, Customer Data Management, Knowledge Management. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyaltyKnowledge Management

Jun 2012 – Dec 2016 · 55 mo · Jaipur · Retail & CPG

Career break · May 2023 – Nov 2024 · Parental leave

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

GroovyRedwood UXOIC

MODULES

Customer Data ManagementLedLoyaltyLedKnowledge ManagementLed

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

LogisticsMedia & Entertainment

LANGUAGES

HindiNativeEnglishNative

Credentials

1Z0-1054Document verified

Education

PG · Computer Applications

Visvesvaraya Technological University · 2008 · Full-time

AvailabilityNot looking

Notice period90 days

Rate₹44 LPA