Vikas Sinha

Support Analyst (AMS) | Oracle EBS CX | Field Service · TeleSales · TeleService · Support Analyst (AMS) · Techno-functional

Bengaluru, IndiaAssociateIST (UTC+5:30)AdvisoryCitizen

Open to working in Bengaluru · Remote · will relocate

Support Analyst (AMS) with 2 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered support and enhancement work across public sector clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 90 days.

years in Oracle

—

years in total

projects

₹6 LPA

annual

Seniority: Associate · Support Analyst (AMS)
Availability: Not looking
Notice period: 90 days
Works: Onsite
Open to: Advisory
Location: Bengaluru, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated 4 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Implementation

A multi-specialty hospital chain · via Ledgerkraft Consulting

Implementation of Oracle EBS CX for a multi-specialty hospital chain, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2026 – Aug 2026 · 5 mo · Bengaluru · Healthcare

Support Analyst (AMS)Rollout

A state power-distribution utility

Rollout of Oracle EBS CX for a state power-distribution utility, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2025 – Dec 2025 · 8 mo · Bengaluru · Energy & Utilities

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

Workflow BuilderOracle Forms & ReportsODI

MODULES

EBS TeleServiceConfiguredEBS Field ServiceConfiguredEBS TeleSalesSupportedEBS Service ContractsSupported

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

HealthcarePublic Sector

LANGUAGES

EnglishNativeKannadaNative

Education

PG · Computer Applications

Visvesvaraya Technological University · 2021 · Full-time

AvailabilityNot looking

Notice period90 days

Rate₹6 LPA