Vikas Mishra

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional

Chennai, IndiaSeniorIST (UTC+5:30)Advisory · ContractCitizen

Open to working in Chennai

Techno-Functional Lead with 9 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across pharma & life sciences clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.

years in Oracle

—

years in total

projects

₹24 LPA

annual

Seniority: Senior · Techno-Functional Lead
Availability: Not looking
Notice period: 30 days
Works: Onsite
Open to: Advisory, Contract
Location: Chennai, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated 6 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadMigrationLed

A top-10 Indian pharma company · via Sarvat ERP Solutions

Migration of Oracle EBS CX for a top-10 Indian pharma company, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2024 – Dec 2026 · 35 mo · Chennai · Pharma & Life Sciences

Techno-Functional LeadRollout

A Gulf-based retail bank

Rollout of Oracle EBS CX for a Gulf-based retail bank, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2021 – Jun 2023 · 26 mo · Chennai · Banking & Financial Services

Techno-Functional LeadMigration

A defence electronics PSU · via Ledgerkraft Consulting

Migration of Oracle EBS CX for a defence electronics PSU, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2018 – Jul 2020 · 30 mo · Chennai · Aerospace & Defence

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

SQL / PL-SQLSOA SuiteWorkflow Builder

MODULES

EBS TeleServiceImplementedEBS Field ServiceImplementedEBS TeleSalesLedEBS Service ContractsLed

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Higher EducationPharma & Life Sciences

LANGUAGES

TamilConversationalEnglishNative

ALSO WORKED ON

Zoho

Education

Doctorate · Computer Applications

Amity University · 2022 · Full-time

AvailabilityNot looking

Notice period30 days

Rate₹24 LPA