Vikas Jain

Support Analyst (AMS) | Oracle NetSuite CX | CRM · SuiteCommerce · Support Analyst (AMS) · Techno-functional

Moscow, RussiaAssociateMSK (UTC+3)Advisory · ContractCitizen

Open to working in Moscow · Hyderabad

Support Analyst (AMS) with 2 years of hands-on Oracle NetSuite CX experience, specialising in CRM, SuiteCommerce. Delivered support and enhancement work across it & technology clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.

years in Oracle

—

years in total

projects

On request

expected pay

Seniority: Associate · Support Analyst (AMS)
Availability: Not looking
Notice period: 30 days
Works: From home
Open to: Advisory, Contract
Location: Moscow, Russia · MSK (UTC+3)
Work authorisation: Citizen

Profile updated 3 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Migration

A defence electronics PSU · via Orvane Consulting

Migration of Oracle NetSuite CX for a defence electronics PSU, covering CRM, SuiteCommerce. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

May 2026 – Aug 2026 · 4 mo · Moscow · Aerospace & Defence

Support Analyst (AMS)Migration

A 400-store retail chain · via Tessaline Systems

Migration of Oracle NetSuite CX for a 400-store retail chain, covering CRM, SuiteCommerce. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

NetSuite CRMSuiteCommerce

May 2025 – Sep 2025 · 5 mo · Moscow · Retail & CPG

Oracle expertise

PRODUCT FAMILIES

NetSuite

TECHNICAL STACK

ExcelSuiteScript

MODULES

NetSuite CRMConfiguredSuiteCommerceSupported

PILLARS

INDUSTRIES

Agriculture & FoodIT & Technology

LANGUAGES

EnglishProfessionalRussianNative

Education

Doctorate · Computer Applications

ICAI (Chartered Accountancy) · 2026 · Full-time

AvailabilityNot looking

Notice period30 days

RateOn request