Vikas Fernandes

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional

Dallas, United StatesSeniorCST (UTC-6)ContractWork permit held

Open to working in Dallas · Remote · Dubai · will relocate

Techno-Functional Lead with 10 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across it & technology clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 15 days.

years in Oracle

—

years in total

projects

USD 1,72,000 / yr

annual

Seniority: Senior · Techno-Functional Lead
Availability: In 2 weeks
Notice period: 15 days
Works: Onsite
Open to: Contract
Location: Dallas, United States · CST (UTC-6)
Work authorisation: Work permit held

Profile updated yesterday

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementationLed

A government transport undertaking · via Aurenza Global Services

Implementation of Oracle EBS CX for a government transport undertaking, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2024 – Jul 2026 · 28 mo · Dallas · Public Sector

Techno-Functional LeadRollout

A hotel and resorts group

Rollout of Oracle EBS CX for a hotel and resorts group, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2021 – Oct 2023 · 30 mo · Dallas · Hospitality & Travel

Techno-Functional LeadSupport / AMS

An international development NGO · via Kestrelline Digital

Support / AMS of Oracle EBS CX for an international development NGO, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2018 – Jun 2020 · 25 mo · Dallas · Non-profit

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

OAFADFdiSQL / PL-SQL

MODULES

EBS TeleServiceImplementedEBS Field ServiceImplementedEBS TeleSalesLedEBS Service ContractsLed

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Agriculture & FoodIT & Technology

LANGUAGES

EnglishNativeTeluguNative

ALSO WORKED ON

Tally

Credentials

1Z0-1054Pending review

Education

Doctorate · Computer Applications

Mumbai University (Distance) · 2017 · Full-time

AvailabilityIn 2 weeks

Notice period15 days

RateUSD 1,72,000 / yr