Vikas Bose

Delivery Manager | Oracle EBS CX | Field Service · TeleSales · TeleService · Delivery Manager · Techno-functional

Melbourne, AustraliaLeadAEST (UTC+10)Part time · PermanentWork permit held

Open to working in Melbourne

Delivery Manager with 17 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across telecom clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.

years in Oracle

—

years in total

projects

AUD 2,66,000 / yr

annual

Seniority: Lead · Delivery Manager
Availability: In 60 days
Notice period: 30 days
Works: Onsite
Open to: Part time, Permanent
Location: Melbourne, Australia · AEST (UTC+10)
Work authorisation: Work permit held

Profile updated yesterday

Employment history is shown to signed-in recruiters.

Projects and implementations

Delivery ManagerMigrationLed

A top-10 Indian pharma company · via Kestrelline Digital

Migration of Oracle EBS CX for a top-10 Indian pharma company, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2022 – Oct 2026 · 57 mo · Melbourne · Pharma & Life Sciences

Delivery ManagerRollout

A Gulf-based retail bank

Rollout of Oracle EBS CX for a Gulf-based retail bank, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2017 – Nov 2021 · 55 mo · Melbourne · Banking & Financial Services

Delivery ManagerMigration

A defence electronics PSU · via Brightmoor Advisory

Migration of Oracle EBS CX for a defence electronics PSU, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2012 – Dec 2016 · 59 mo · Melbourne · Aerospace & Defence

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

SQL / PL-SQLSOA SuiteWorkflow Builder

MODULES

EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

AutomotiveTelecom

LANGUAGES

TamilConversationalEnglishNative

ALSO WORKED ON

Salesforce

Credentials

1Z0-1054Pending review

Education

Doctorate · Commerce

IIM Bangalore · 2010 · Full-time

AvailabilityIn 60 days

Notice period30 days

RateAUD 2,66,000 / yr