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VV

Vijay Varghese

Techno-Functional Lead | Oracle Fusion CX | Loyalty · Knowledge Management · Techno-Functional Lead · Techno-functional
Bengaluru, IndiaLeadIST (UTC+5:30)Advisory · Contract to hireCitizen
Open to working in Bengaluru
Techno-Functional Lead with 16 years of hands-on Oracle Fusion CX experience, specialising in Loyalty, Knowledge Management. Delivered multiple full-cycle implementations across automotive clients — territories, assignment rules and entitlements and dashboards for sales and service managers. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 15 days.
16
years in Oracle
—
years in total
3
projects
₹50 LPA
annual
Seniority
Lead · Techno-Functional Lead
Availability
In 30 days
Notice period
15 days
Works
From home
Open to
Advisory, Contract to hire
Location
Bengaluru, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadRolloutLed
A pan-India telecom operator
Rollout of Oracle Fusion CX for a pan-India telecom operator, covering Loyalty, Knowledge Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
LoyaltyKnowledge Management
May 2022 – Jun 2026 · 50 mo · Bengaluru · Telecom
Techno-Functional LeadImplementation
A pan-India telecom operator · via Aurenza Global Services
Implementation of Oracle Fusion CX for a pan-India telecom operator, covering Loyalty, Knowledge Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
LoyaltyKnowledge Management
Apr 2017 – Aug 2021 · 53 mo · Bengaluru · Telecom
Techno-Functional LeadAdvisory
A pan-India telecom operator
Advisory of Oracle Fusion CX for a pan-India telecom operator, covering Loyalty, Knowledge Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
LoyaltyKnowledge Management
Mar 2012 – Oct 2016 · 56 mo · Bengaluru · Telecom

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OICVisual Builder Studio
MODULES
LoyaltyLedKnowledge ManagementLed
PILLARS
CX
RELEASES
26.D26.C26.B26.A
INDUSTRIES
Automotive
LANGUAGES
TamilBasicEnglishProfessionalKannadaProfessionalspeak/read

Credentials

1Z0-1054Document verified

Education

Bachelors · Computer Applications
IIM Bangalore · 2005 · Correspondence
AvailabilityIn 30 days
Notice period15 days
Rate₹50 LPA