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Vidya Chen

Delivery Manager | Oracle Fusion CX | Partner Relationship Management · Loyalty · Customer Data Management · Delivery Manager · Functional
Paris, FranceLeadCET (UTC+1)Advisory · Contract · Contract to hireWork permit held
Open to working in Paris
Delivery Manager with 23 years of hands-on Oracle Fusion CX experience, specialising in Partner Relationship Management, Loyalty, Customer Data Management. Delivered multiple full-cycle implementations across pharma & life sciences clients — service request workflows and UAT with field teams and adoption support. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: serving notice.
23
years in Oracle
—
years in total
3
projects
On request
expected pay
Seniority
Lead · Delivery Manager
Availability
In 30 days
Notice period
Serving notice
Works
Hybrid
Open to
Advisory, Contract, Contract to hire
Location
Paris, France · CET (UTC+1)
Work authorisation
Work permit held
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Delivery ManagerSupport / AMSLed
A defence electronics PSU · via Tessaline Systems
Support / AMS of Oracle Fusion CX for a defence electronics PSU, covering Partner Relationship Management, Loyalty, Customer Data Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementPartner Relationship ManagementLoyalty
Mar 2020 – Oct 2026 · 80 mo · Paris · Aerospace & Defence
Delivery ManagerImplementation
An international development NGO · via Tessaline Systems
Implementation of Oracle Fusion CX for an international development NGO, covering Partner Relationship Management, Loyalty, Customer Data Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementPartner Relationship ManagementLoyalty
Jan 2013 – Dec 2019 · 84 mo · Paris · Non-profit
Delivery ManagerMigration
A global auto-components manufacturer · via Tessaline Systems
Migration of Oracle Fusion CX for a global auto-components manufacturer, covering Partner Relationship Management, Loyalty, Customer Data Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementPartner Relationship ManagementLoyalty
May 2006 – Jul 2012 · 75 mo · Paris · Manufacturing

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
Groovy
MODULES
Customer Data ManagementLedPartner Relationship ManagementLedLoyaltyLedKnowledge ManagementLed
PILLARS
CX
RELEASES
26.D26.C26.B26.A
INDUSTRIES
Pharma & Life Sciences
LANGUAGES
FrenchNativeEnglishProfessional

Credentials

1Z0-1054Pending review

Education

UG · Accounting
Manipal Academy of Higher Education · 2000 · Full-time
AvailabilityIn 30 days
Notice periodServing notice
RateOn request