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Venkat Pandey

Solution Architect | Oracle Fusion CX | Loyalty · Customer Data Management · Knowledge Management · Solution Architect · Functional
Riyadh, Saudi ArabiaLeadAST (UTC+3)Advisory · Contract · Part timeWork permit held
Open to working in Riyadh
Solution Architect with 21 years of hands-on Oracle Fusion CX experience, specialising in Loyalty, Customer Data Management, Knowledge Management. Delivered multiple full-cycle implementations across logistics clients — service request workflows and UAT with field teams and adoption support. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 90 days.
21
years in Oracle
—
years in total
3
projects
USD 1,92,000 / yr
annual
Seniority
Lead · Solution Architect
Availability
Not looking
Notice period
90 days
Works
From home
Open to
Advisory, Contract, Part time
Location
Riyadh, Saudi Arabia · AST (UTC+3)
Work authorisation
Work permit held
Profile updated 3 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectSupport / AMSLed
A hotel and resorts group · via Brightmoor Advisory
Support / AMS of Oracle Fusion CX for a hotel and resorts group, covering Loyalty, Customer Data Management, Knowledge Management. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyKnowledge Management
Jun 2020 – Aug 2026 · 75 mo · Riyadh · Hospitality & Travel
Solution ArchitectAdvisory
An Indian steel and alloys group
Advisory of Oracle Fusion CX for an Indian steel and alloys group, covering Loyalty, Customer Data Management, Knowledge Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyKnowledge Management
Mar 2013 – Jul 2019 · 77 mo · Riyadh · Manufacturing
Solution ArchitectSupport / AMS
A government transport undertaking · via Ledgerkraft Consulting
Support / AMS of Oracle Fusion CX for a government transport undertaking, covering Loyalty, Customer Data Management, Knowledge Management. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyKnowledge Management
Jun 2006 – Jun 2012 · 73 mo · Riyadh · Public Sector
Career break · Mar 2023 – Sep 2024 · Sabbatical

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
REST APIsGroovy
MODULES
Customer Data ManagementLedLoyaltyLedKnowledge ManagementLed
PILLARS
CX
RELEASES
26.D26.C26.B26.A25.D
INDUSTRIES
LogisticsMedia & EntertainmentPharma & Life Sciences
LANGUAGES
EnglishNativeArabicNative

Credentials

1Z0-1054Document verified

Education

PPG · Supply Chain Management
Visvesvaraya Technological University · 2004 · Full-time
AvailabilityNot looking
Notice period90 days
RateUSD 1,92,000 / yr