Varun Pillai

Functional Consultant | Oracle Fusion CX | Sales · Live Experience · Service · Functional Consultant · Functional

Milan, ItalySeniorCET (UTC+1)Part timeWork permit held

Open to working in Milan · Remote · will relocate

Functional Consultant with 10 years of hands-on Oracle Fusion CX experience, specialising in Sales, Live Experience, Service. Delivered multiple full-cycle implementations across non-profit clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 60 days.

years in Oracle

—

years in total

projects

On request

expected pay

Seniority: Senior · Functional Consultant
Availability: In 60 days
Notice period: 60 days
Works: From home
Open to: Part time
Location: Milan, Italy · CET (UTC+1)
Work authorisation: Work permit held

Profile updated today

Employment history is shown to signed-in recruiters.

Projects and implementations

Functional ConsultantUpgradeLed

A listed IT services company

Upgrade of Oracle Fusion CX for a listed IT services company, covering Sales, Live Experience, Service. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

SalesServiceLive Experience

Jan 2024 – Sep 2026 · 33 mo · Milan · IT & Technology

Functional ConsultantMigration

A hotel and resorts group · via Kestrelline Digital

Migration of Oracle Fusion CX for a hotel and resorts group, covering Sales, Live Experience, Service. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

SalesServiceLive Experience

Feb 2021 – Jul 2023 · 30 mo · Milan · Hospitality & Travel

Functional ConsultantAdvisory

A commercial real-estate developer

Advisory of Oracle Fusion CX for a commercial real-estate developer, covering Sales, Live Experience, Service. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.

SalesServiceLive Experience

Mar 2018 – Dec 2020 · 34 mo · Milan · Real Estate

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

REST APIs

MODULES

SalesLedServiceLedLive ExperienceImplemented

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

Non-profitTelecom

LANGUAGES

ItalianProfessionalEnglishProfessional

Education

Diploma · Business Administration

University of Calcutta · 2012 · Full-time

AvailabilityIn 60 days

Notice period60 days

RateOn request