Business AnalystRollout
A pan-India telecom operator
Rollout of Oracle Fusion CX for a pan-India telecom operator, covering Partner Relationship Management, B2C Service, Loyalty. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
Partner Relationship ManagementLoyaltyB2C Service