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VR

Vaishnavi Rahman

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional
Mexico City, MexicoConsultantCST (UTC-6)PermanentCitizen
Open to working in Mexico City · Remote · will relocate
Techno-Functional Lead with 4 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered implementations and rollouts across hospitality & travel clients — lead-to-order process design and integrations with ERP and marketing tools. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.
4
years in Oracle
—
years in total
2
projects
USD 1,25,000 / yr
annual
Seniority
Consultant · Techno-Functional Lead
Availability
Available now
Notice period
Immediate
Works
Onsite
Open to
Permanent
Location
Mexico City, Mexico · CST (UTC-6)
Work authorisation
Citizen
Profile updated 3 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadImplementation
A Big-Four advisory practice · via Ledgerkraft Consulting
Implementation of Oracle EBS CX for a Big-Four advisory practice, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2025 – Dec 2026 · 21 mo · Mexico City · Professional Services
Techno-Functional LeadRollout
A multi-specialty hospital chain
Rollout of Oracle EBS CX for a multi-specialty hospital chain, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
May 2023 – Aug 2024 · 16 mo · Mexico City · Healthcare

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
BI PublisherOAFADFdi
MODULES
EBS TeleServiceImplementedEBS Field ServiceImplementedEBS TeleSalesConfiguredEBS Service ContractsConfigured
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Hospitality & TravelRetail & CPG
LANGUAGES
EnglishNativeSpanishNative
ALSO WORKED ON
SAP

Education

Doctorate · Computer Applications
IIM Bangalore · 2024 · Executive
AvailabilityAvailable now
Notice periodImmediate
RateUSD 1,25,000 / yr