Vaishnavi Mathew

Support Analyst (AMS) | Oracle EBS CX | Field Service · TeleSales · AP · Support Analyst (AMS) · Techno-functional

Riyadh, Saudi ArabiaAssociateAST (UTC+3)Contract to hire · Part time · PermanentWork permit held

Open to working in Riyadh

Support Analyst (AMS) with 2 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, AP. Delivered support and enhancement work across logistics clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.

years in Oracle

—

years in total

projects

USD 72,000 / yr

annual

Seniority: Associate · Support Analyst (AMS)
Availability: In 60 days
Notice period: Serving notice
Works: Onsite
Open to: Contract to hire, Part time, Permanent
Location: Riyadh, Saudi Arabia · AST (UTC+3)
Work authorisation: Work permit held

Profile updated 5 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Support / AMS

A national FMCG company · via Brightmoor Advisory

Support / AMS of Oracle EBS CX for a national FMCG company, covering Field Service, TeleSales, AP. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

APEBS Field ServiceEBS TeleSales

Jun 2026 – Sep 2026 · 4 mo · Riyadh · Retail & CPG

Support Analyst (AMS)Rollout

A two-wheeler manufacturer

Rollout of Oracle EBS CX for a two-wheeler manufacturer, covering Field Service, TeleSales, AP. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

APEBS Field ServiceEBS TeleSales

May 2025 – Oct 2025 · 6 mo · Riyadh · Automotive

Oracle expertise

PRODUCT FAMILIES

E-Business SuiteFusion Cloud

TECHNICAL STACK

Oracle Forms & ReportsODIBI Publisher

MODULES

APConfiguredEBS TeleServiceSupportedEBS Field ServiceConfiguredEBS TeleSalesSupportedEBS Service ContractsConfigured

PILLARS

CXERP

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

LogisticsMedia & Entertainment

LANGUAGES

EnglishNativeArabicNative

Education

PG · Business Administration

XLRI Jamshedpur · 2022 · Executive

AvailabilityIn 60 days

Notice periodServing notice

RateUSD 72,000 / yr