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VG

Vaishnavi Goyal

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional
Ahmedabad, IndiaLeadIST (UTC+5:30)Advisory · Contract to hire · PermanentCitizen
Open to working in Ahmedabad
Techno-Functional Lead with 17 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across telecom clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.
17
years in Oracle
—
years in total
3
projects
₹11,94,000 / yr
annual
Seniority
Lead · Techno-Functional Lead
Availability
Available now
Notice period
Immediate
Works
Onsite
Open to
Advisory, Contract to hire, Permanent
Location
Ahmedabad, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 5 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadSupport / AMSLed
A top-10 Indian pharma company · via Kestrelline Digital
Support / AMS of Oracle EBS CX for a top-10 Indian pharma company, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2022 – Aug 2026 · 51 mo · Ahmedabad · Pharma & Life Sciences
Techno-Functional LeadRollout
A top-10 Indian pharma company
Rollout of Oracle EBS CX for a top-10 Indian pharma company, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
May 2017 – Oct 2021 · 54 mo · Ahmedabad · Pharma & Life Sciences
Techno-Functional LeadImplementation
A top-10 Indian pharma company · via Aurenza Global Services
Implementation of Oracle EBS CX for a top-10 Indian pharma company, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2012 – Dec 2016 · 57 mo · Ahmedabad · Pharma & Life Sciences

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
BI PublisherOAFADFdi
MODULES
EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
AutomotiveTelecom
LANGUAGES
GujaratiConversationalEnglishNative

Education

Doctorate · Computer Applications
NMIMS · 2012 · Full-time
AvailabilityAvailable now
Notice periodImmediate
Rate₹11,94,000 / yr