Vaishnavi Gandhi

Techno-Functional Lead | Oracle EBS CX | Field Service · TeleSales · TeleService · Techno-Functional Lead · Techno-functional

Riyadh, Saudi ArabiaLeadAST (UTC+3)Advisory · Contract to hire · PermanentWork permit held

Open to working in Riyadh

Techno-Functional Lead with 21 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across aerospace & defence clients — service request workflows and UAT with field teams and adoption support. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.

years in Oracle

—

years in total

projects

USD 2,09,000 / yr

annual

Seniority: Lead · Techno-Functional Lead
Availability: Available now
Notice period: Immediate
Works: Onsite
Open to: Advisory, Contract to hire, Permanent
Location: Riyadh, Saudi Arabia · AST (UTC+3)
Work authorisation: Work permit held

Profile updated 3 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadSupport / AMSLed

A hotel and resorts group · via Kestrelline Digital

Support / AMS of Oracle EBS CX for a hotel and resorts group, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2020 – Aug 2026 · 75 mo · Riyadh · Hospitality & Travel

Techno-Functional LeadRollout

An agri-commodities exporter

Rollout of Oracle EBS CX for an agri-commodities exporter, covering Field Service, TeleSales, TeleService. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

May 2013 – Jul 2019 · 75 mo · Riyadh · Agriculture & Food

Techno-Functional LeadImplementation

A Tier-1 private-sector bank · via Aurenza Global Services

Implementation of Oracle EBS CX for a Tier-1 private-sector bank, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2006 – Jun 2012 · 75 mo · Riyadh · Banking & Financial Services

Career break · May 2023 – Nov 2024 · Parental leave

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

ADFdiSQL / PL-SQLSOA Suite

MODULES

EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Aerospace & DefenceBanking & Financial Services

LANGUAGES

EnglishNativeArabicNative

Education

PG · Computer Applications

SRM Institute of Science and Technology · 2004 · Full-time

AvailabilityAvailable now

Notice periodImmediate

RateUSD 2,09,000 / yr