Vaishnavi Agarwal

Support Analyst (AMS) | Oracle Fusion CX | Partner Relationship Management · B2C Service · Loyalty · Support Analyst (AMS) · Techno-functional

Johannesburg, South AfricaAssociateSAST (UTC+2)Advisory · ContractCitizen

Open to working in Johannesburg

Support Analyst (AMS) with 2 years of hands-on Oracle Fusion CX experience, specialising in Partner Relationship Management, B2C Service, Loyalty. Delivered support and enhancement work across pharma & life sciences clients — dashboards for sales and service managers and territories, assignment rules and entitlements. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 30 days.

years in Oracle

—

years in total

projects

USD 77,000 / yr

annual

Seniority: Associate · Support Analyst (AMS)
Availability: Not looking
Notice period: 30 days
Works: Onsite
Open to: Advisory, Contract
Location: Johannesburg, South Africa · SAST (UTC+2)
Work authorisation: Citizen

Profile updated yesterday

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Migration

A Big-Four advisory practice · via Tessaline Systems

Migration of Oracle Fusion CX for a Big-Four advisory practice, covering Partner Relationship Management, B2C Service, Loyalty. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

Partner Relationship ManagementLoyaltyB2C Service

May 2026 – Aug 2026 · 4 mo · Johannesburg · Professional Services

Support Analyst (AMS)Migration

A multi-specialty hospital chain · via Northwyn Analytics

Migration of Oracle Fusion CX for a multi-specialty hospital chain, covering Partner Relationship Management, B2C Service, Loyalty. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.

Partner Relationship ManagementLoyaltyB2C Service

May 2025 – Jul 2025 · 3 mo · Johannesburg · Healthcare

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

OTBIREST APIsGroovyRedwood UX

MODULES

Customer Data ManagementSupportedPartner Relationship ManagementConfiguredLoyaltyConfiguredKnowledge ManagementConfiguredB2C ServiceSupported

PILLARS

RELEASES

26.D26.C26.B

INDUSTRIES

Higher EducationPharma & Life Sciences

LANGUAGES

HindiNativeEnglishProfessional

Education

Doctorate · Computer Applications

Nirma University · 2026 · Full-time

AvailabilityNot looking

Notice period30 days

RateUSD 77,000 / yr