Uma Wilson

Support Analyst (AMS) | Oracle Fusion CX | Loyalty · Customer Data Management · Support Analyst (AMS) · Techno-functional

Vadodara, IndiaAssociateIST (UTC+5:30)ContractCitizen

Open to working in Remote · Vadodara · will relocate

Support Analyst (AMS) with 1 years of hands-on Oracle Fusion CX experience, specialising in Loyalty, Customer Data Management. Delivered support and enhancement work across non-profit clients — integrations with ERP and marketing tools and lead-to-order process design. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 15 days.

years in Oracle

—

years in total

projects

₹4 LPA

annual

Seniority: Associate · Support Analyst (AMS)
Availability: In 2 weeks
Notice period: 15 days
Works: From home
Open to: Contract
Location: Vadodara, India · IST (UTC+5:30)
Work authorisation: Citizen

Profile updated 3 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Upgrade

A listed IT services company

Upgrade of Oracle Fusion CX for a listed IT services company, covering Loyalty, Customer Data Management. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

Customer Data ManagementLoyalty

Jan 2026 – Jul 2026 · 7 mo · Vadodara · IT & Technology

Oracle expertise

PRODUCT FAMILIES

Fusion Cloud

TECHNICAL STACK

OICVisual Builder Studio

MODULES

Customer Data ManagementConfiguredLoyaltySupported

PILLARS

RELEASES

26.D

INDUSTRIES

Non-profit

LANGUAGES

GujaratiProfessionalHindiNativeEnglishProfessionalspeak/read

Credentials

1Z0-1054Pending review

Education

Masters · Computer Applications

Symbiosis International University · 2024 · Correspondence

AvailabilityIn 2 weeks

Notice period15 days

Rate₹4 LPA