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Uma Rao

Support Analyst (AMS) | Oracle Fusion CX | Incentive Compensation · B2C Service · Live Experience · Support Analyst (AMS) · Techno-functional
São Paulo, BrazilAssociateBRT (UTC-3)Contract · Part time · PermanentNot eligible
Open to working in Dubai · São Paulo
Support Analyst (AMS) with 1 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Live Experience. Delivered support and enhancement work across media & entertainment clients — UAT with field teams and adoption support and service request workflows. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.
1
years in Oracle
—
years in total
1
projects
USD 73,000 / yr
annual
Seniority
Associate · Support Analyst (AMS)
Availability
In 2 weeks
Notice period
Serving notice
Works
From home
Open to
Contract, Part time, Permanent
Location
São Paulo, Brazil · BRT (UTC-3)
Work authorisation
Not eligible
Profile updated 6 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Advisory
An agri-commodities exporter
Advisory of Oracle Fusion CX for an agri-commodities exporter, covering Incentive Compensation, B2C Service, Live Experience. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Live ExperienceIncentive CompensationB2C Service
Mar 2026 – Aug 2026 · 6 mo · São Paulo · Agriculture & Food

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
REST APIsGroovy
MODULES
Customer Data ManagementSupportedIntelligent AdvisorConfiguredLive ExperienceSupportedIncentive CompensationSupportedB2C ServiceConfigured
PILLARS
CX
RELEASES
26.D26.C26.B26.A
INDUSTRIES
Media & Entertainment
LANGUAGES
PortugueseProfessionalEnglishProfessional

Education

Masters · Computer Applications
IIM Bangalore · 2022 · Correspondence
AvailabilityIn 2 weeks
Notice periodServing notice
RateUSD 73,000 / yr