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Uma Pillai

Support Analyst (AMS) | Oracle Fusion CX | B2C Service · Loyalty · Customer Data Management · Support Analyst (AMS) · Techno-functional
Kolkata, IndiaAssociateIST (UTC+5:30)Contract · Part timeCitizen
Open to working in Kolkata
Support Analyst (AMS) with 1 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Loyalty, Customer Data Management. Delivered support and enhancement work across automotive clients — territories, assignment rules and entitlements and dashboards for sales and service managers. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: immediate.
1
years in Oracle
—
years in total
1
projects
₹6 LPA
annual
Seniority
Associate · Support Analyst (AMS)
Availability
In 2 weeks
Notice period
Immediate
Works
From home
Open to
Contract, Part time
Location
Kolkata, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Rollout
A broadcast and streaming network
Rollout of Oracle Fusion CX for a broadcast and streaming network, covering B2C Service, Loyalty, Customer Data Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementLoyaltyB2C Service
May 2026 – Jun 2026 · 2 mo · Kolkata · Media & Entertainment

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
Visual Builder StudioExcel
MODULES
Customer Data ManagementSupportedLoyaltyConfiguredKnowledge ManagementConfiguredB2C ServiceSupported
PILLARS
CX
RELEASES
26.D26.C26.B26.A
INDUSTRIES
Automotive
LANGUAGES
HindiBasicEnglishProfessionalBengaliProfessionalspeak/read

Education

Bachelors · Computer Applications
Mumbai University (Distance) · 2024 · Full-time
AvailabilityIn 2 weeks
Notice periodImmediate
Rate₹6 LPA