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Thomas Siddiqui

Techno-Functional Lead | Oracle Fusion CX | B2C Service · Customer Data Management · Techno-Functional Lead · Techno-functional
São Paulo, BrazilSeniorBRT (UTC-3)Advisory · Contract to hire · PermanentNot eligible
Open to working in São Paulo · Bengaluru
Techno-Functional Lead with 8 years of hands-on Oracle Fusion CX experience, specialising in B2C Service, Customer Data Management. Delivered multiple full-cycle implementations across media & entertainment clients — UAT with field teams and adoption support and service request workflows. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 15 days.
8
years in Oracle
—
years in total
3
projects
USD 1,46,000 / yr
annual
Seniority
Senior · Techno-Functional Lead
Availability
Available now
Notice period
15 days
Works
From home
Open to
Advisory, Contract to hire, Permanent
Location
São Paulo, Brazil · BRT (UTC-3)
Work authorisation
Not eligible
Profile updated 6 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadAdvisoryLed
An Indian steel and alloys group
Advisory of Oracle Fusion CX for an Indian steel and alloys group, covering B2C Service, Customer Data Management. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementB2C Service
Mar 2025 – Oct 2026 · 20 mo · São Paulo · Manufacturing
Techno-Functional LeadImplementation
A listed IT services company · via Aurenza Global Services
Implementation of Oracle Fusion CX for a listed IT services company, covering B2C Service, Customer Data Management. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementB2C Service
Apr 2023 – Jun 2024 · 15 mo · São Paulo · IT & Technology
Techno-Functional LeadRollout
A Tier-1 private-sector bank
Rollout of Oracle Fusion CX for a Tier-1 private-sector bank, covering B2C Service, Customer Data Management. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Customer Data ManagementB2C Service
May 2021 – Sep 2022 · 17 mo · São Paulo · Banking & Financial Services

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OICVisual Builder Studio
MODULES
Customer Data ManagementLedB2C ServiceImplemented
PILLARS
CX
RELEASES
26.D26.C26.B26.A
INDUSTRIES
Media & Entertainment
LANGUAGES
PortugueseProfessionalEnglishProfessional

Education

Masters · Commerce
Gujarat University · 2019 · Full-time
AvailabilityAvailable now
Notice period15 days
RateUSD 1,46,000 / yr