Thomas Mukherjee

Techno-Functional Lead | Oracle Fusion CX | Payments · Incentive Compensation · B2C Service · Techno-Functional Lead · Techno-functional

Milan, ItalySeniorCET (UTC+1)PermanentWork permit held

Open to working in Milan · Remote · will relocate

Techno-Functional Lead with 9 years of hands-on Oracle Fusion CX experience, specialising in Payments, Incentive Compensation, B2C Service. Delivered multiple full-cycle implementations across higher education clients — integrations with ERP and marketing tools and lead-to-order process design. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: 15 days.

years in Oracle

—

years in total

projects

EUR 1,08,000 / yr

annual

Seniority: Senior · Techno-Functional Lead
Availability: Available now
Notice period: 15 days
Works: From home
Open to: Permanent
Location: Milan, Italy · CET (UTC+1)
Work authorisation: Work permit held

Profile updated yesterday

Employment history is shown to signed-in recruiters.

Projects and implementations

Techno-Functional LeadUpgradeLed

A pan-India telecom operator

Upgrade of Oracle Fusion CX for a pan-India telecom operator, covering Payments, Incentive Compensation, B2C Service. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

EBS PaymentsIncentive CompensationB2C Service

Jan 2024 – Sep 2026 · 33 mo · Milan · Telecom

Techno-Functional LeadImplementation

A private university group · via Sarvat ERP Solutions

Implementation of Oracle Fusion CX for a private university group, covering Payments, Incentive Compensation, B2C Service. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS PaymentsIncentive CompensationB2C Service

Apr 2021 – Jul 2023 · 28 mo · Milan · Higher Education

Techno-Functional LeadUpgrade

A multi-specialty hospital chain

Upgrade of Oracle Fusion CX for a multi-specialty hospital chain, covering Payments, Incentive Compensation, B2C Service. Key work: lead-to-order process design; service request workflows. Worked with business users through SIT, UAT and go-live.

EBS PaymentsIncentive CompensationB2C Service

Jan 2018 – Dec 2020 · 36 mo · Milan · Healthcare

Oracle expertise

PRODUCT FAMILIES

Fusion CloudE-Business Suite

TECHNICAL STACK

Visual Builder StudioExcel

MODULES

EBS PaymentsImplementedCustomer Data ManagementImplementedLoyaltyLedIncentive CompensationLedB2C ServiceImplemented

PILLARS

CXERP

RELEASES

26.D

INDUSTRIES

Higher Education

LANGUAGES

ItalianBasicEnglishProfessional

Credentials

1Z0-1054Reference verified

Education

Bachelors · Business Administration

IIM Ahmedabad · 2013 · Full-time

AvailabilityAvailable now

Notice period15 days

RateEUR 1,08,000 / yr