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Thomas Fernandes

Support Analyst (AMS) | Oracle Fusion CX | Incentive Compensation · Partner Relationship Management · B2C Service · Support Analyst (AMS) · Techno-functional
Manchester, United KingdomAssociateGMT/BSTContract · Part time · PermanentWork permit held
Open to working in Manchester
Support Analyst (AMS) with 1 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, Partner Relationship Management, B2C Service. Delivered support and enhancement work across agriculture & food clients — UAT with field teams and adoption support and service request workflows. Bridges business requirements and technical build — writes specs, reviews developers' work and tests end to end. Notice period: serving notice.
1
years in Oracle
—
years in total
1
projects
GBP 54,000 / yr
annual
Seniority
Associate · Support Analyst (AMS)
Availability
In 2 weeks
Notice period
Serving notice
Works
From home
Open to
Contract, Part time, Permanent
Location
Manchester, United Kingdom · GMT/BST
Work authorisation
Work permit held
Profile updated today
Employment history is shown to signed-in recruiters.

Projects and implementations

Support Analyst (AMS)Advisory
A national FMCG company
Advisory of Oracle Fusion CX for a national FMCG company, covering Incentive Compensation, Partner Relationship Management, B2C Service. Key work: service request workflows; dashboards for sales and service managers. Worked with business users through SIT, UAT and go-live.
Partner Relationship ManagementIncentive CompensationB2C Service
Mar 2026 – Jul 2026 · 5 mo · Manchester · Retail & CPG

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
GroovyRedwood UX
MODULES
Customer Data ManagementConfiguredPartner Relationship ManagementSupportedLoyaltySupportedIncentive CompensationConfiguredKnowledge ManagementSupportedB2C ServiceConfigured
PILLARS
CX
RELEASES
26.D26.C26.B26.A
INDUSTRIES
Agriculture & Food
LANGUAGES
EnglishProfessionalPunjabiNative

Education

Bachelors · Computer Applications
Symbiosis International University · 2021 · Full-time
AvailabilityIn 2 weeks
Notice periodServing notice
RateGBP 54,000 / yr