Swati Srivastava

Solution Architect | Oracle EBS CX | Field Service · TeleSales · TeleService · Solution Architect · Functional

Abu Dhabi, United Arab EmiratesLeadGST (UTC+4)Part time · PermanentWork permit held

Open to working in London · Abu Dhabi

Solution Architect with 14 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across media & entertainment clients — territories, assignment rules and entitlements and dashboards for sales and service managers. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 30 days.

years in Oracle

—

years in total

projects

AED 3,77,000 / yr

annual

Seniority: Lead · Solution Architect
Availability: In 60 days
Notice period: 30 days
Works: Hybrid
Open to: Part time, Permanent
Location: Abu Dhabi, United Arab Emirates · GST (UTC+4)
Work authorisation: Work permit held

Profile updated today

Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectRolloutLed

An Indian steel and alloys group

Rollout of Oracle EBS CX for an Indian steel and alloys group, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2023 – Jul 2026 · 42 mo · Abu Dhabi · Manufacturing

Solution ArchitectRollout

An Indian steel and alloys group

Rollout of Oracle EBS CX for an Indian steel and alloys group, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2019 – Jun 2022 · 41 mo · Abu Dhabi · Manufacturing

Solution ArchitectRollout

An Indian steel and alloys group

Rollout of Oracle EBS CX for an Indian steel and alloys group, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2015 – Dec 2018 · 47 mo · Abu Dhabi · Manufacturing

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

ADFdiSQL / PL-SQL

MODULES

EBS TeleServiceLedEBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Media & EntertainmentPharma & Life Sciences

LANGUAGES

EnglishNativeMalayalamNativeArabicProfessionalspeak/read

Credentials

1Z0-1054Not verified

Education

Diploma · Human Resources

Mumbai University (Distance) · 2006 · Part-time

AvailabilityIn 60 days

Notice period30 days

RateAED 3,77,000 / yr