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Swati Shetty

Functional Consultant | Oracle Fusion CX | Partner Relationship Management · B2C Service · Loyalty · Functional Consultant · Functional
Kolkata, IndiaConsultantIST (UTC+5:30)Advisory · ContractCitizen
Open to working in Kolkata
Functional Consultant with 5 years of hands-on Oracle Fusion CX experience, specialising in Partner Relationship Management, B2C Service, Loyalty. Delivered implementations and rollouts across professional services clients — territories, assignment rules and entitlements and dashboards for sales and service managers. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: immediate.
5
years in Oracle
—
years in total
2
projects
On request
expected pay
Seniority
Consultant · Functional Consultant
Availability
Not looking
Notice period
Immediate
Works
From home
Open to
Advisory, Contract
Location
Kolkata, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Functional ConsultantRollout
A Tier-1 private-sector bank
Rollout of Oracle Fusion CX for a Tier-1 private-sector bank, covering Partner Relationship Management, B2C Service, Loyalty. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
Partner Relationship ManagementLoyaltyB2C Service
May 2025 – Oct 2026 · 18 mo · Kolkata · Banking & Financial Services
Functional ConsultantMigration
A broadcast and streaming network · via Brightmoor Advisory
Migration of Oracle Fusion CX for a broadcast and streaming network, covering Partner Relationship Management, B2C Service, Loyalty. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
Partner Relationship ManagementLoyaltyB2C Service
Feb 2023 – Nov 2024 · 22 mo · Kolkata · Media & Entertainment

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
Groovy
MODULES
Customer Data ManagementImplementedPartner Relationship ManagementConfiguredLoyaltyConfiguredKnowledge ManagementConfiguredB2C ServiceImplemented
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Hospitality & TravelProfessional Services
LANGUAGES
HindiProfessionalEnglishProfessionalBengaliBasicspeak/read

Credentials

1Z0-1054Not verified

Education

Diploma · Accounting
IGNOU · 2017 · Full-time
AvailabilityNot looking
Notice periodImmediate
RateOn request