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Swati Sethi

Functional Consultant | Oracle EBS CX | Field Service · TeleSales · TeleService · Functional Consultant · Functional
Milan, ItalySeniorCET (UTC+1)PermanentWork permit held
Open to working in Milan · Remote · will relocate
Functional Consultant with 9 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered multiple full-cycle implementations across higher education clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 15 days.
9
years in Oracle
—
years in total
3
projects
EUR 1,12,000 / yr
annual
Seniority
Senior · Functional Consultant
Availability
Available now
Notice period
15 days
Works
Hybrid
Open to
Permanent
Location
Milan, Italy · CET (UTC+1)
Work authorisation
Work permit held
Profile updated 3 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Functional ConsultantUpgradeLed
A government transport undertaking
Upgrade of Oracle EBS CX for a government transport undertaking, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Apr 2024 – Jul 2026 · 28 mo · Milan · Public Sector
Functional ConsultantRollout
A national FMCG company
Rollout of Oracle EBS CX for a national FMCG company, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2021 – Aug 2023 · 31 mo · Milan · Retail & CPG
Functional ConsultantAdvisory
A defence electronics PSU
Advisory of Oracle EBS CX for a defence electronics PSU, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2018 – Sep 2020 · 28 mo · Milan · Aerospace & Defence

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
OAFADFdi
MODULES
EBS TeleServiceImplementedEBS Field ServiceImplementedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Aerospace & DefenceHigher Education
LANGUAGES
ItalianProfessionalEnglishNative

Credentials

1Z0-1054Reference verified

Education

Bachelors · Human Resources
Mumbai University (Distance) · 2013 · Full-time
AvailabilityAvailable now
Notice period15 days
RateEUR 1,12,000 / yr