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Swati Narayanan

Business Analyst | Oracle Fusion CX | Incentive Compensation · B2C Service · Loyalty · Business Analyst · Functional
Noida, IndiaAssociateIST (UTC+5:30)Advisory · Contract · Part timeCitizen
Open to working in Noida
Business Analyst with 2 years of hands-on Oracle Fusion CX experience, specialising in Incentive Compensation, B2C Service, Loyalty. Delivered support and enhancement work across non-profit clients — UAT with field teams and adoption support and service request workflows. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: immediate.
2
years in Oracle
—
years in total
2
projects
₹4 LPA
annual
Seniority
Associate · Business Analyst
Availability
Not looking
Notice period
Immediate
Works
Hybrid
Open to
Advisory, Contract, Part time
Location
Noida, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Business AnalystAdvisory
A state power-distribution utility
Advisory of Oracle Fusion CX for a state power-distribution utility, covering Incentive Compensation, B2C Service, Loyalty. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Jun 2026 – Jul 2026 · 2 mo · Noida · Energy & Utilities
Business AnalystRollout
A top-10 Indian pharma company
Rollout of Oracle Fusion CX for a top-10 Indian pharma company, covering Incentive Compensation, B2C Service, Loyalty. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
LoyaltyIncentive CompensationB2C Service
Feb 2025 – Jun 2025 · 5 mo · Noida · Pharma & Life Sciences

Oracle expertise

PRODUCT FAMILIES
Fusion Cloud
TECHNICAL STACK
OTBIREST APIs
MODULES
Customer Data ManagementConfiguredIntelligent AdvisorSupportedLive ExperienceConfiguredLoyaltySupportedIncentive CompensationSupportedB2C ServiceConfigured
PILLARS
CX
RELEASES
26.D26.C26.B
INDUSTRIES
Non-profitTelecom
LANGUAGES
HindiBasicEnglishNative

Education

Diploma · Human Resources
Heriot-Watt University Dubai · 2016 · Part-time
AvailabilityNot looking
Notice periodImmediate
Rate₹4 LPA