Swati Naidu

Solution Architect | Oracle EBS CX | Field Service · TeleSales · TeleService · Solution Architect · Functional

Manchester, United KingdomConsultantGMT/BSTContract to hire · Part time · PermanentWork permit held

Open to working in Manchester

Solution Architect with 7 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered implementations and rollouts across banking & financial services clients — UAT with field teams and adoption support and service request workflows. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: serving notice.

years in Oracle

—

years in total

projects

GBP 82,000 / yr

annual

Seniority: Consultant · Solution Architect
Availability: In 60 days
Notice period: Serving notice
Works: Hybrid
Open to: Contract to hire, Part time, Permanent
Location: Manchester, United Kingdom · GMT/BST
Work authorisation: Work permit held

Profile updated 5 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectAdvisoryLed

A state power-distribution utility

Advisory of Oracle EBS CX for a state power-distribution utility, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2025 – Nov 2026 · 18 mo · Manchester · Energy & Utilities

Solution ArchitectRollout

A top-10 Indian pharma company

Rollout of Oracle EBS CX for a top-10 Indian pharma company, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2023 – Oct 2024 · 21 mo · Manchester · Pharma & Life Sciences

Solution ArchitectUpgrade

A 400-store retail chain

Upgrade of Oracle EBS CX for a 400-store retail chain, covering Field Service, TeleSales, TeleService. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Apr 2021 – Sep 2022 · 18 mo · Manchester · Retail & CPG

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

Oracle Forms & ReportsODI

MODULES

EBS TeleServiceImplementedEBS Field ServiceImplementedEBS TeleSalesLedEBS Service ContractsLed

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

Banking & Financial ServicesIT & Technology

LANGUAGES

EnglishNativePunjabiNative

Credentials

1Z0-1054Pending review

Education

Diploma · Finance

IGNOU · 2012 · Full-time

AvailabilityIn 60 days

Notice periodServing notice

RateGBP 82,000 / yr