Swati Mukherjee

Business Analyst | Oracle EBS CX | Field Service · TeleSales · TeleService · Business Analyst · Functional

Manila, PhilippinesConsultantPHT (UTC+8)Contract to hire · Part time · PermanentCitizen

Open to working in Manila

Business Analyst with 5 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered implementations and rollouts across automotive clients — UAT with field teams and adoption support and service request workflows. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: serving notice.

years in Oracle

—

years in total

projects

USD 1,05,000 / yr

annual

Seniority: Consultant · Business Analyst
Availability: In 60 days
Notice period: Serving notice
Works: Hybrid
Open to: Contract to hire, Part time, Permanent
Location: Manila, Philippines · PHT (UTC+8)
Work authorisation: Citizen

Profile updated 6 days ago

Employment history is shown to signed-in recruiters.

Projects and implementations

Business AnalystAdvisory

A broadcast and streaming network

Advisory of Oracle EBS CX for a broadcast and streaming network, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Jun 2025 – Nov 2026 · 18 mo · Manila · Media & Entertainment

Business AnalystRollout

An agri-commodities exporter

Rollout of Oracle EBS CX for an agri-commodities exporter, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.

EBS TeleServiceEBS Field ServiceEBS TeleSales

Feb 2023 – Jul 2024 · 18 mo · Manila · Agriculture & Food

Oracle expertise

PRODUCT FAMILIES

E-Business Suite

TECHNICAL STACK

BI PublisherOAF

MODULES

EBS TeleServiceConfiguredEBS Field ServiceConfiguredEBS TeleSalesImplementedEBS Service ContractsImplemented

PILLARS

RELEASES

12.2.x12.1.312.0.x or earlier

INDUSTRIES

AutomotiveManufacturing

LANGUAGES

EnglishNativeSpanishNative

Credentials

1Z0-1054Document verified

Education

Bachelors · Finance

Savitribai Phule Pune University · 2017 · Full-time

AvailabilityIn 60 days

Notice periodServing notice

RateUSD 1,05,000 / yr