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Swati Iyer

Programme Director | Oracle NetSuite CX | CRM · SLA · SuiteCommerce · Programme Director · Functional
Kolkata, IndiaLeadIST (UTC+5:30)Contract · Part timeCitizen
Open to working in Kolkata
Programme Director with 14 years of hands-on Oracle NetSuite CX experience, specialising in CRM, SLA, SuiteCommerce. Delivered multiple full-cycle implementations across professional services clients — territories, assignment rules and entitlements and dashboards for sales and service managers. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: immediate.
14
years in Oracle
—
years in total
3
projects
₹39 LPA
annual
Seniority
Lead · Programme Director
Availability
In 2 weeks
Notice period
Immediate
Works
Onsite
Open to
Contract, Part time
Location
Kolkata, India · IST (UTC+5:30)
Work authorisation
Citizen
Profile updated 3 days ago
Employment history is shown to signed-in recruiters.

Projects and implementations

Programme DirectorRolloutLed
A state power-distribution utility
Rollout of Oracle NetSuite CX for a state power-distribution utility, covering CRM, SLA, SuiteCommerce. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerceEBS SLA
May 2023 – Nov 2026 · 43 mo · Kolkata · Energy & Utilities
Programme DirectorMigration
A top-10 Indian pharma company · via Ledgerkraft Consulting
Migration of Oracle NetSuite CX for a top-10 Indian pharma company, covering CRM, SLA, SuiteCommerce. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerceEBS SLA
Feb 2019 – Jul 2022 · 42 mo · Kolkata · Pharma & Life Sciences
Programme DirectorRollout
A 400-store retail chain
Rollout of Oracle NetSuite CX for a 400-store retail chain, covering CRM, SLA, SuiteCommerce. Key work: dashboards for sales and service managers; lead-to-order process design. Worked with business users through SIT, UAT and go-live.
NetSuite CRMSuiteCommerceEBS SLA
May 2015 – Oct 2018 · 42 mo · Kolkata · Retail & CPG

Oracle expertise

PRODUCT FAMILIES
NetSuiteE-Business Suite
TECHNICAL STACK
Excel
MODULES
NetSuite CRMLedSuiteCommerceLedEBS SLALed
PILLARS
CXERP
INDUSTRIES
Hospitality & TravelProfessional Services
LANGUAGES
HindiProfessionalEnglishProfessionalBengaliBasicspeak/read

Education

Diploma · Finance
Bangalore University · 2005 · Full-time
AvailabilityIn 2 weeks
Notice periodImmediate
Rate₹39 LPA