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Swati Hegde

Business Analyst | Oracle EBS CX | Field Service · TeleSales · TeleService · Business Analyst · Functional
Manchester, United KingdomAssociateGMT/BSTAdvisory · Contract to hire · PermanentWork permit held
Open to working in Manchester
Business Analyst with 2 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, TeleService. Delivered support and enhancement work across healthcare clients — UAT with field teams and adoption support and service request workflows. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: 15 days.
2
years in Oracle
—
years in total
2
projects
GBP 53,000 / yr
annual
Seniority
Associate · Business Analyst
Availability
Available now
Notice period
15 days
Works
Hybrid
Open to
Advisory, Contract to hire, Permanent
Location
Manchester, United Kingdom · GMT/BST
Work authorisation
Work permit held
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Business AnalystAdvisory
An agri-commodities exporter
Advisory of Oracle EBS CX for an agri-commodities exporter, covering Field Service, TeleSales, TeleService. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Jun 2026 – Oct 2026 · 5 mo · Manchester · Agriculture & Food
Business AnalystRollout
A third-party logistics provider
Rollout of Oracle EBS CX for a third-party logistics provider, covering Field Service, TeleSales, TeleService. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS TeleServiceEBS Field ServiceEBS TeleSales
Feb 2025 – Jul 2025 · 6 mo · Manchester · Logistics

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
SQL / PL-SQLSOA Suite
MODULES
EBS TeleServiceConfiguredEBS Field ServiceConfiguredEBS TeleSalesSupportedEBS Service ContractsSupported
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
HealthcareReal Estate
LANGUAGES
EnglishNativePunjabiNative

Education

Diploma · Accounting
IIM Bangalore · 2018 · Part-time
AvailabilityAvailable now
Notice period15 days
RateGBP 53,000 / yr