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SG

Swati Ghosh

Solution Architect | Oracle EBS CX | Field Service · TeleSales · Service Contracts · Solution Architect · Functional
Doha, QatarLeadAST (UTC+3)AdvisoryWork permit held
Open to working in Remote · Doha · will relocate
Solution Architect with 25 years of hands-on Oracle EBS CX experience, specialising in Field Service, TeleSales, Service Contracts. Delivered multiple full-cycle implementations across banking & financial services clients — integrations with ERP and marketing tools and lead-to-order process design. Comfortable owning functional design documents, configuration workbooks and key-user training. Notice period: immediate.
25
years in Oracle
—
years in total
3
projects
USD 1,92,000 / yr
annual
Seniority
Lead · Solution Architect
Availability
Not looking
Notice period
Immediate
Works
Hybrid
Open to
Advisory
Location
Doha, Qatar · AST (UTC+3)
Work authorisation
Work permit held
Profile updated yesterday
Employment history is shown to signed-in recruiters.

Projects and implementations

Solution ArchitectUpgradeLed
A Tier-1 private-sector bank
Upgrade of Oracle EBS CX for a Tier-1 private-sector bank, covering Field Service, TeleSales, Service Contracts. Key work: integrations with ERP and marketing tools; UAT with field teams and adoption support. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS TeleSalesEBS Service Contracts
Apr 2019 – Dec 2026 · 93 mo · Doha · Banking & Financial Services
Solution ArchitectRollout
A broadcast and streaming network
Rollout of Oracle EBS CX for a broadcast and streaming network, covering Field Service, TeleSales, Service Contracts. Key work: territories, assignment rules and entitlements; integrations with ERP and marketing tools. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS TeleSalesEBS Service Contracts
Feb 2011 – Oct 2018 · 93 mo · Doha · Media & Entertainment
Solution ArchitectAdvisory
A listed IT services company
Advisory of Oracle EBS CX for a listed IT services company, covering Field Service, TeleSales, Service Contracts. Key work: UAT with field teams and adoption support; territories, assignment rules and entitlements. Worked with business users through SIT, UAT and go-live.
EBS Field ServiceEBS TeleSalesEBS Service Contracts
Jun 2003 – Aug 2010 · 87 mo · Doha · IT & Technology

Oracle expertise

PRODUCT FAMILIES
E-Business Suite
TECHNICAL STACK
SQL / PL-SQLSOA Suite
MODULES
EBS Field ServiceLedEBS TeleSalesLedEBS Service ContractsLed
PILLARS
CX
RELEASES
12.2.x12.1.312.0.x or earlier
INDUSTRIES
Banking & Financial ServicesIT & Technology
LANGUAGES
HindiBasicEnglishNativeArabicProfessionalspeak/read

Education

Diploma · Commerce
University of Calcutta · 1995 · Part-time
AvailabilityNot looking
Notice periodImmediate
RateUSD 1,92,000 / yr